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Industries · Domiciliary Care

We don't build chatbots. We build the operating system that runs your care service.

We install an operating system that gives every leader an AI Chief of Staff, preserves your knowledge, and turns meetings, emails and decisions into structured action — connecting the care systems you already use rather than replacing them. This page is written for UK domiciliary care providers regulated by the CQC; for other countries, we adapt the approach to your local regulator.

Illustrative sector solution · not a claim of an existing deployment

Fifteen specialists. You start with one or two.
Most consultants finish a project. We stay.

The challenge

What leaders in domiciliary care tell us gets in the way

Rotas under constant pressure

Coordinators juggle sickness, travel time, continuity of carer and late changes, often across calls, texts and spreadsheets.

Missed and late visits

Spotting a missed visit quickly, escalating it and recording what happened depends on someone noticing in time.

Care plans and MARs drifting

Reviews, medication changes and MAR queries pile up, and the record does not always reflect the latest conversation.

Spot checks and supervision

Field spot checks, supervisions and training records are hard to schedule, chase and evidence consistently.

Inspection evidence scattered

When CQC asks, evidence for each key question lives in emails, folders, systems and people's heads.

Registered manager overload

Registered managers carry the governance, the escalations and the knowledge — with little time to step back.

Possible AI coworkers

Specialist roles you could deploy

Fifteen specialists are available. Most services begin with one or two — typically around rotas or quality evidence — and extend only once those are trusted.

  1. 01

    AI Chief of Staff for the registered manager

    Daily briefing on visits, escalations, open actions and what needs a decision.

  2. 02

    Rota coordination assistant

    Proposes rota adjustments for coordinators to approve, considering continuity and travel.

  3. 03

    Missed-visit monitor

    Flags late or missed visits from your call-monitoring data and drafts the escalation for a human.

  4. 04

    Care plan review assistant

    Tracks review dates and drafts summaries of changes for clinical or senior staff to confirm.

  5. 05

    MAR query assistant

    Surfaces MAR gaps or anomalies for a competent person to investigate — never alters records itself.

  6. 06

    Spot check scheduler

    Plans spot checks and supervisions, chases outstanding ones and compiles findings.

  7. 07

    Training and compliance tracker

    Monitors training, DBS and right-to-work expiry and prompts renewals.

  8. 08

    Inspection evidence organiser

    Maps existing evidence to CQC key questions and highlights gaps for the manager.

  9. 09

    Audit trail keeper

    Keeps a timestamped record of who decided what, when, and why.

  10. 10

    Incident and safeguarding logger

    Structures incident reports and routes them to the right person for review.

  11. 11

    Family and client communications assistant

    Drafts updates and replies for staff to check and send.

  12. 12

    Recruitment and onboarding assistant

    Coordinates applicants, references and induction steps.

  13. 13

    Meeting-to-action assistant

    Turns team meetings and handovers into owned, dated actions.

  14. 14

    Commissioner and local authority reporting assistant

    Prepares draft returns and reports from existing data.

  15. 15

    Knowledge keeper

    Preserves policies, procedures and the know-how of experienced staff in one searchable place.

Sample workflows

What it could look like, end to end

Missed visit, end to end

  1. 1Call-monitoring data shows a visit hasn't started
  2. 2Missed-visit monitor alerts the on-call coordinator
  3. 3Coordinator chooses an action; coworker drafts contact with carer/client
  4. 4Outcome and timings recorded in the audit trail
  5. 5Pattern surfaces in the registered manager's weekly briefing

Preparing for inspection

  1. 1Evidence organiser maps existing records to CQC key questions
  2. 2Gaps listed with suggested owners
  3. 3Manager assigns actions in the operating system
  4. 4Progress tracked and evidence linked as it's produced
  5. 5Manager reviews — readiness is a human judgement, not an automatic status

Monday rota changes

  1. 1Sickness reported by text and email
  2. 2Rota assistant proposes cover options with continuity notes
  3. 3Coordinator approves or edits
  4. 4Carers and clients notified via your existing systems
  5. 5Changes logged for later review

Possible integrations

Connect what you already use

  • Care management / rostering systems
  • Electronic call monitoring
  • eMAR systems
  • HR and training records
  • Microsoft 365 or Google Workspace
  • Shared drives and policy libraries
  • Phone and email

We connect your existing care systems rather than replace them. Exact integrations depend on what your systems allow and are confirmed during discovery.

Human oversight & safeguards

People stay accountable

  • Clinical, medication and safeguarding decisions always rest with qualified, accountable people.
  • Coworkers draft, flag and organise — they do not change care records or MARs without human action.
  • Every recommendation and approval is captured in an audit trail.
  • Designed for UK providers to support obligations under CQC regulation and UK GDPR, with role-based access to personal data.
  • We never promise error-free care or that a service will automatically be inspection-ready — the system supports your people; it doesn't replace their judgement.

Regulatory references are illustrative. We adapt safeguards to the laws and regulators of each country you operate in.

Staged implementation

Start small. Extend when it's trusted.

  1. Phase 1

    Discover

    Map how work really flows across your teams, locations, time zones and systems — and which regulations apply where.

  2. Phase 2

    Start with one or two coworkers

    Deploy into the highest-value, lowest-risk area first, with clear human sign-off.

  3. Phase 3

    Connect

    Link your existing systems and knowledge so the operating system has context.

  4. Phase 4

    Extend

    Add further coworkers only when the first are trusted and measured against agreed outcomes.

  5. Phase 5

    Stay alongside you

    Ongoing managed support: monitoring, refinement and review. Most consultants finish a project. We stay.

Next step

Discuss a tailored AIOS for domiciliary care.

Or request the domiciliary care welcome pack — it opens a pre-filled email to hello@fgaios.com.

Book a discovery conversationRequest the sector welcome pack

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